When WorldHotels started thinking about integrating a new telecommunications system into its business operations, the company knew it needed a system that was mobile, flexible and easy to integrate with third-party applications such as Skype for Business. The hospitality company ultimately implemented a Unified Communications as a Service (UCaaS) solution using Mitel’s MiCloud Connect1, an integrated cloud communications, collaboration and contact center service platform.
WorldHotels’ decision2 makes perfect sense. Unified Communications and Collaboration (UCC) tools have become the gold standard for facilitating business interactions with customers, as well as for fostering employee collaboration. Today, UCaaS is the backbone of enterprise-level telecommunications, including voice, data, video conferencing, online meetings and webinars.