Managed service providers (MSPs) are powerhouses, and they need access to sophisticated technology and reliable partnerships that drive the business forward. An MSPs tools should be highly functional, easy to manage, and cost effective so they can deliver the managed service their clients expect.
Unfortunately, much like the small and midsized companies they support, many MSPs are at the mercy of a cyber security industry that actively encourages stack bloat and unnecessary complexity. Vendors know exactly how busy MSPs are and that they might not have time to vet vendors or their products properly. After addressing support tickets and other operational work all day, there’s often little (if any) time left over to differentiate between cyber security tools and their features, or to spot exploitative sales tactics.