When we talk to managed services providers (MSPs) of almost any size or maturity, the question of automation often comes up. MSPs want to run their companies efficiently, and automation can free up time spent on repetitive tasks—so they can focus on growing their businesses.
Additionally, many focus on the growth automation can enable.
Increasing efficiency can potentially help free up capital to invest in other areas of the business. Streamlining manual tasks allows technicians to work on higher revenue activities while still being paid for the maintenance work you’ve automated.