Customer Experience Whitepapers

Educating yourself about conversational AI, terminology and best practices is the first step towards creating exceptional customer experiences. Our Conversational AI hub provides knowledge and insight...

[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Everest Group has positioned the organization in the Leader section of the PEAK M...

Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...

Download your free whitepaper and learn how to enhance your customer experience The way insurance is marketed, underwritten, and sold is changing swiftly. Thanks to the Internet of Things, data is ...

Download your free whitepaper and learn how to enhance your customer experience The consumer packaged goods (CPG) industry is rapidly evolving and innovating to meet consumers’ new and heightened...

With the huge increase in customer contacts during the pandemic, Halfords has been working to ensure that it can provide customers with the best possible customer experience. Halfords chose a compr...

Die kennwortlose Authentifizierung kann große unternehmensweite Vorteile bieten. Doch was bedeutet „passwortlos“ und wie kann es ein nahtloses Kundenerlebnis schaffen? Durch die Eliminierung v...

Using Modern Data to Bring Your Customer Into Focus Delivering relevant, timely, personalized customer experiences is no longer just a competitive advantage – it's expected. But many marketers st...

Through good data governance, you can inspire customer trust, enable your organization to identify business efficiencies, generate, more competitive offerings, and improve customer experience. In t...

Modernizing your Hadoop technology will help reduce the cost and size of existing data lakes, improve the customer experience by understanding existing data and identify which data should move to obje...