Whitepapers

Did you know that 41% of consumers see no value in interacting with chatbots? While there are no doubts about AI’s ability to scale customer interactions and save costs, lack of an outcome-driven...

Freshworks’ Buyers’ Guide for Customer Service Software defines the key principles behind the software purchase decision, addressing the needs of each stakeholder involved. Key areas of focus i...

Today’s customer has all the power. Customer expectations have gone through the roof! The modern customer Expects instant engagement on every channel Uses reviews and ratings to make purc...

Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful custom...

Don’t wait for mandatory budget cuts to optimize your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the voice of reason in you...

Freshdesk is a modern customer service platform that helps you deliver seamless, cross-channel customer service. Our platform is quick to deploy, easy to use, scales to businesses of all sizes. Rea...

Customers today demand connected experiences regardless of the number of channels they use. Journeys filled with friction and broken conversations are no longer acceptable. In fact, 56% of customers h...

Freshdesk is a modern customer service platform that helps you deliver seamless, cross-channel customer service. Our platform is quick to deploy, easy to use, scales to businesses of all sizes. Why...