- Around 75% of the US federal government personnel utilize AtHoc, an interoperable customer experience management system, for crisis communication and incident response.
- Administrators can use the interface to connect leaders in secure communication channels and oversee the reception and reaction of deployed communications.
BlackBerry Ltd. announced a new integration that combines BlackBerry AtHoc’s secure critical event management with CylanceGUARD’s managed detection and response protection.
CylanceGUARD subscribers will be able to access BlackBerry AtHoc features due to this combination. Subscribers receive secure, multichannel internal, and stakeholder notifications regarding incident response procedures, in case of a cyberattack. Even when the standard communications infrastructure is not available, the service offers the ability to notify, communicate, and collaborate from within the CylanceGUARD platform.
Cylance was acquired by BlackBerry in 2018 for USD 1.4 billion. Despite the fact that a number of Cylance products and features have subsequently been incorporated into BlackBerry products, the new development grants Cylance users further access to BlackBerry services through AtHoc, which itself was acquired by BlackBerry in 2015.
Around 75% of the US federal government personnel utilize AtHoc, an interoperable customer experience management system, for crisis communication and incident response. AtHoc users can swiftly deploy encrypted communication to predetermined groups, activate incident response plans, and gather real-time information.
Individuals with minimal information technology resources will get access to services that were previously only accessible to large, well-resourced enterprises and a CylanceGUARD membership with this integration. Companies covered by CylanceGUARD can now use AtHoc to transmit encrypted out-of-band communications to stakeholder groups throughout the world via the CylanceGUARD dashboard.
Administrators can use the interface to connect leaders in secure communication channels and oversee the reception and reaction of deployed communications. To expedite analyst investigation and support, escalation alerts will briefly summarize and link to the escalation in the CylanceGUARD site.
John Giamatteo, President of BlackBerry Cybersecurity, stated, “Organizations need to consider how they would communicate when their network is compromised. If email and chat services are down or can’t be trusted, how would they mobilize the right people to act and provide guidance across the company as the situation unfolds? Too often, secure and reliable communication is a critical missing element of cyber incident response that creates costly uncertainty and delays.”
Beginning in May, both new and existing CylanceGUARD clients will have access to CylanceGUARD with BlackBerry AtHoc CEM integration.