Five9, Inc, a leading provider of the intelligent cloud contact center, announced its global expansion by partnering with Conn3ct, unified communications, customer experience, and network services communications provider for international businesses.
With over 30 years, Conn3ct is a trusted communications solutions provider that helps multinational organizations worldwide solve their communications challenges. Conn3ct is widely recognized for its public switched telephone network (PSTN) service and global network providing SIP (Signal and Information Processing) to many countries across the globe. The Five9 and Conn3ct strategic partnership will help stabilize, enhance, and transform global cloud contact centers.
“The strength of the Five9 Intelligent Cloud Contact Centre empowers us with the tools to enable companies to create more human customer service experiences,” said Steven Fricker, Sales and Marketing Director at Conn3ct. “This formal partnership builds upon the years-long relationships we have built with many of the Five9 leadership team. We look forward to bringing this market-leading CCaaS solution to our customers across the globe.”
Conn3ct offers a suite of communications channels, which, when merged with the omnichannel contact center experience from Five9, provides high-touch customer engagements and a customizable contact center to meet the customer’s unique needs.
“As we continue to build our strong footprint in EMEA and across the globe, Five9 is proud to partner with Conn3ct,” said Brian Atkinson, General Manager and Vice President, EMEA at Five9. “To support businesses with scale and capacity as Five9 rapidly expands across the region, it is important to develop our partner ecosystem with like-minded organizations that help meet the diverse needs of our customers in the everchanging market landscape.”