Bright Pattern is a provider of AI-powered omnichannel communication interaction software for service management solutions and ITIL contact centers. It recently announced that it was chosen by one of the world’s largest human resource service firms for its ITSM (Information Technology Service Management) process automation, omnichannel communications, and artificial intelligence (AI).
Bright Pattern has reportedly worked with service management solutions to improve ROI (Return on Investment). It has added omnichannel communication to provide next-generation digital channels to various service management processes.
As a human resources company, Global Human Resource Employment and Recruitment Agency operates in almost 38 countries and handles over 100,000 workers per week in the US and Canada alone. Carrying a strong vision of facilitating its customers with the best experience possible, the organization has deployed Bright Pattern to integrate with its existing service management solution. It is basically for additional features like automated notifications of outages, automated password reset, AI and bots, digital and mobile channels, drag-and-drop customer journey builder, centralized reporting, and more.
Omnichannel Interaction Platform by Bright Pattern enhances companies’ existing service management solutions because of which ITSM teams do not require to rip and replace their existing systems. ITSM teams can add advanced functionality to enable automation of up to 90% of the ITSM process. The automation proved helpful for organizations to save hundreds of thousands in IT costs in a month of integrating Bright Pattern in the existing service management solution.
“With Bright Pattern, I saw my vision. I saw the future of IT Service Management. I told my CIO, give me one year, and I will transform our support,” said Jessica Osborn, IT Support Services Operations Manager at Randstad. “With staffing 100 thousand people a week one central place for all channels, all reporting, and all quality management was critical. With Bright Pattern, we delivered advanced functionality and automation, and had an ROI payback of just a few months.”
Bright Pattern can deliver a unique enterprise-class functionality deployed quickly and effectively after enhancing ESM (Enterprise Service Management) and ITSM solutions. Because of its streamlined, robust, omnichannel platform, providing conventional channels, businesses of all sizes prefer Bright Pattern to help their IT service management and contact center organizations; evolving channels such as Facebook Messenger; in-app customer support; corporate functionality; cloud-first architecture; and the ability to change without the use of external resources.
Bright Pattern was recently tagged as Market Challenger by Ovum, top-performing vendor by Frost and amp; Sullivan, and as a leader in the FrontRunners Quadrant by Gartner.