Cloud-based software provider Salesforce introduces ‘Hyperforce’ architecture in India. It allows organizations to run Salesforce solutions on a public cloud in a secure way. Going into this new architecture creates a way for Salesforce to tap into the Indian banking, finance, telecom, and public sectors. These sectors easily combat the architecture as it follows strict guidelines, and the industry also requires strict data compliance requirements.
Salesforce President and COO Bret Taylor said, “Customers wanted Salesforce to be available through data centers that are present in regions where they operate to meet the local laws and compliances around data residency.”
“One of the broader global trends that has impacted India and also the world, there’s really proliferation of data privacy laws, of compliance requirements around data residency. And this platform (Hyperforce) will enable our customers to respond to this (requirement) whether they operate just within India, whether they’re a multinational with customers in multiple countries,” he added.
The purpose of Salesforce to launch Hyperforce is to help customers manage the workloads on the public cloud. The customers will be able to use Salesforce’s customer relationship management tools and process-related data via the cloud infrastructure of companies such as Amazon Web Services (AWS), Microsoft, and Google without worrying about data security. The public cloud has an enormous capacity to accommodate the data of companies.
According to Taylor, India is the first country to test and use Hyperforce, while other countries are yet to receive the impact. He also found out that Salesforce has already tied up with one such global cloud service provider in the Indian market, but other details haven’t been disclosed yet.
After working closely with Salesforce, the banking, insurance, and telecom industry said, “There are very strict data privacy and data residency laws and regulations, and that was preventing us from actually approaching the regulated sectors.”
“We also couldn’t approach the public sector or the government…Hyperforce enables compliance, while making it affordable for the customer as well,” Salesforce India CEO and Chairperson Arundhati Bhattacharya said. She also said that the countries with no data center could not accommodate Salesforce’s government projects.
“So this development will have a big impact on the business we can do and shifts the goalposts as to what we can target and what we can expect to do,” she said. According to her, over 30 customers have already been transitioned to the new cloud architecture, and other customers will be moved in the coming months.
“It is not mandatory for all customers to migrate, and customers will be allowed to migrate at their own pace as capacity becomes available. We have a growing number of customers that are live on Hyperforce, and are ramping capacity in 2021,” she added.